Grand Pacific Tours — Best Hotel in New Zealand, Winner (2024)
Perched within the majestic Aoraki / Mount Cook National Park, The Hermitage Hotel offers a retreat where luxury meets the rugged beauty of New Zealand’s Southern Alps. Since 1884, it has evolved from a modest shelter into a world-class hotel, thoughtfully designed to showcase the soaring peaks from every angle. Suites and dining area are oriented to ensure the mountains remain a constant companion, while stargazing in a Gold-tier Dark Sky Reserve adds extra magic. The Hermitage offers cultural experiences, including the Sir Edmund Hillary Alpine Centre, planetarium, and 2D/3D theater. Guests can also enjoy adventure activities such as guided hikes, Glacier Explorers, scenic flights, heli skiing, and private helicopter landings on glaciers, making every stay an immersive alpine journey.
89 Terrace Road, Mount Cook, Mount Cook, New Zealand
Set against the dramatic backdrop of Aoraki / Mount Cook National Park, the story of the Hermitage Hotel begins in the late 19th century, when the region was still remote and largely unexplored by travelers. In 1884, surveyor and artist Frank Huddleston built the first Hermitage as a modest cob shelter near the Mueller Glacier. What started as a simple accommodation for early adventurers quickly became a gateway for those drawn to New Zealand’s alpine landscapes.
By 1885, the property had been sold to the Mount Cook Hermitage Company, which aimed to transform the area into a Swiss-style alpine destination. Reaching the hotel was part of the experience itself, involving a three-day journey by horse-drawn coach from Timaru. As interest in the region grew, improved transport links, including motor services introduced in the early 1900s, gradually made the journey more accessible.
The original structure struggled against harsh weather and rising demand, leading to the construction of a second Hermitage. After setbacks from severe flooding, a more substantial hotel finally opened in 1914, marking a new chapter for tourism in the region. During the early 20th century, the property played a key role in shaping organized travel in New Zealand, with some of the country’s first package tours originating here.
However, disaster struck in 1957 when a fire destroyed the second hotel. The government responded quickly, rebuilding on the current site, and the third Hermitage opened in 1958. This modern structure, designed to maximize views of the surrounding peaks, still forms the heart of Mount Cook Village today.
Over the decades, ownership shifted from government control to private hands, eventually becoming part of a locally owned tourism group. Despite these changes, the Hermitage has remained closely tied to the evolution of tourism in the region, growing from a remote mountain shelter into one of New Zealand’s most iconic alpine hotels.
The Hermitage has always been shaped by its setting, and you can see that in how the building is laid out. It stretches across the slope in a way that keeps Aoraki / Mount Cook directly in front, so the view stays present whether you’re in your room or moving through the shared spaces. Inside, the approach is practical but considered.
Over time, the interiors have been updated to feel more current, though they still keep things simple. You won’t find heavy design details here. Instead, the focus stays on light, space, and keeping the outside in constant view. Lounges and dining areas are positioned with that in mind, so the setting naturally becomes part of the experience.
Rooms follow a similar pattern, with different categories spread across the building. Higher floors tend to open up better views, and in many cases, the layout is arranged so the bed faces outward. There are also lodge rooms and motel-style units nearby, which offer more flexibility, especially for longer stays.
Dining at The Hermitage feels closely tied to its setting, especially at the Panorama Room, where large windows open out to uninterrupted views of Aoraki / Mount Cook. The menu focuses on modern Kiwi cuisine, with a three-course dining experience that changes with the seasons. Dishes lean on local ingredients and simple, thoughtful presentation.
Dinner here is more of an occasion than a quick meal, with optional wine pairings that complement the menu well. Do note that the space is reserved for guests aged 15 and above. Reservations are essential, especially during peak travel months. Also worth knowing, the restaurant operates cashless, so card payments are required throughout your visit.
Opening hours: 6:00 pm to 8:30 pm (daily)
The Alpine Restaurant offers a more relaxed, buffet-style dining experience, with the same sweeping views of Aoraki / Mount Cook as your backdrop. It’s an easy, flexible option if you prefer variety, with generous spreads served across breakfast, lunch, and dinner. You’ll find a mix of hot dishes, fresh salads, and simple, comforting options, along with lighter and sweet selections, so there’s something for every appetite.
The setting feels casual and welcoming, making it a good choice for both families and groups. Seating can fill up during busy periods, so it’s worth booking ahead if you have a preferred time in mind.
Opening hours:
Breakfast: 6:30 am to 10:00 am
Lunch: 12:00 to 1:30 pm
Dinner: 5:00 to 8:30 pm
Sir Edmund Hillary Café & Bar is a laid-back spot that works well for a casual bite between plans. The menu leans into classic Kiwi favorites, with a mix of easy, familiar options that feel comforting after time outdoors. You’ll find a rotating selection of hot and cold cabinet items, including gourmet sandwiches, fresh salads, pies, and a range of sweet treats.
The setting stays relaxed, with indoor seating and an outdoor area that opens out to views of Aoraki / Mount Cook. It’s the kind of place you can drop into without much planning, whether for a quick snack or something light to recharge.
Opening hours: 10:00 am to 4:00 pm
Chamois Bar & Grill offers a relaxed, no-fuss dining option over at Mt Cook Lodge, making it an easy choice after a day outdoors. The menu focuses on casual pub-style food, with familiar, filling dishes that work well for a laid-back meal. There’s no reservation system here, so you can simply walk in when it suits your schedule. It’s a comfortable option where you can drop in and grab a proper meal without planning ahead.
Open hours: 4.00 pm 11.00 pm (daily)
Dinner menu served from 4.00 pm to 9.00 pm
Snack menu served from 4.00 pm to 11.00 pm
Snowline Lounge sits right at the heart of the hotel, and the setting is cozy and inviting, with plenty of seating to settle in with a drink. The menu focuses on a wide range of local and international beverages, including signature cocktails that work well as a pre-dinner stop or a relaxed evening option.
Food here is designed for sharing, with deli-style platters built around seasonal produce. You’ll find options like smoked salmon, cured meats, cheeses, and marinated vegetables, all served with breads and small accompaniments that make it easy to graze rather than sit down for a full meal. There are also vegetarian choices available, and staff can help with dietary preferences if needed.
Opening hours: 4.00 pm to 10.00 pm (Monday - Thursday); 3.00 pm - 10.00 pm (Friday - Sunday)
Weddings at The Hermitage unfold in a setting that feels remote, scenic, and naturally immersive. Located within Aoraki / Mount Cook National Park, it offers a dramatic alpine backdrop that shapes the entire experience. Ceremonies are often set on the front lawn, with space for up to 80 guests and the option to personalize details like the ceremony arch and décor. For those planning both the ceremony and reception on-site, the Panorama Room is also available, with pricing shared on request.
Dining can be tailored to suit the style of celebration, ranging from thoughtfully prepared three-course meals to more relaxed sharing platters. Couples can also include canapés after the ceremony, giving guests something to enjoy while photos are underway. The team works closely with you to shape a menu that feels personal and well-paced for the day.
For those planning from afar, a 360-degree virtual tour helps you get a clear sense of the spaces before arriving. The hotel does not follow a fixed vendor list, so you’re free to work with your own celebrants or photographers, or explore local options available in the region.
At The Hermitage, many experiences begin right within the property itself. The Sir Edmund Hillary Alpine Centre offers a deeper look into the region’s history, along with a planetarium and 2D and 3D theatre that explore both the night sky and mountaineering stories. It’s an easy way to spend time indoors while still staying connected to the landscape outside. Guided Big Sky Stargazing experiences also start here, taking advantage of the area’s Dark Sky Reserve status to observe planets, constellations, and distant galaxies.
Step beyond the hotel, and the national park opens up in every direction. Guided hikes take you into the surrounding alpine terrain, while off-road tours offer access to more remote parts of the high country. One of the most distinctive experiences is Glacier Explorers, where you can navigate a glacial lake and see floating icebergs up close.
For those looking to take things further, a range of air-based experiences opens up a completely different perspective of the region. Scenic flights and ski plane journeys offer sweeping views over glaciers and peaks, while helicopter tours can include alpine landings in otherwise inaccessible areas. More adventure-focused options include heli hiking, glacier picnics, and even heli skiing during the winter season. Skydiving is also available for a more high-energy way to take in the landscape from above. These experiences are operated by local providers, giving you a variety of ways to explore the region by air.
The festive period at The Hermitage is built around simple, well-organized experiences that bring people together. Christmas Day is mostly about the meal, with generous buffet spreads that suit both families and small groups. The atmosphere stays cozy, with a few festive details like seasonal décor and a visit from Santa adding to the vibe.
By contrast, New Year’s Eve carries a bit more energy. Dinner becomes the main event, whether you opt for a buffet or a more curated multi-course experience in the Panorama Room. As the evening progresses, live music and entertainment draw guests into a shared celebration, with the evening gradually leading into the midnight countdown.
Beyond weddings, The Hermitage also hosts a range of private and corporate gatherings, from small celebrations to more formal events. The setting works well for everything from milestone occasions and group stays to team off-sites and business meetings, with flexible spaces that can be adapted based on the size and style of the event.
The team supports planning across different aspects, including space setup, dining arrangements, and overall coordination. Whether it’s a personal celebration or a work-related event, the approach stays practical and easy to manage. If you’re considering hosting an event here, it’s best to get in touch with the team directly. They can walk you through available options and help shape something that fits your requirements.
A short, stepped climb offering a panoramic view of New Zealand’s longest glacier and its terminal lake. (11-minute drive)
A series of small alpine ponds that have shifted from blue to green over time, nestled in the moraine near the Tasman Glacier. (11-minute drive)
A vast, turquoise-colored glacial lake known for its distinct "glacial flour" hue and scenic photo spots. (45-minute drive)
The nearest airport is the Mount Cook Airport (GTN), located approximately 7 minutes from The Hermitage Hotel.
The main coach stop for Mount Cook Village is at The Hermitage Hotel itself, with direct bus connections from Christchurch and Queenstown.